OK, so I like Flickr. I have always been a fan. I have had an account for a while (since 2003 or 2004 I think). As I am not a photo junkie, I didn’t log into my Flickr account for a while – the last time I logged in was earlier this year – March or so I think.
At that time I noted that Flickr had been bought by Yahoo, and that as an “old school user” I was forced over to a Yahoo logon. No worries – I did so. Over the next few weeks I logged in and out without an issue – I added photos, left a few comments here and there etc.
Last month I went to log into my Flickr account (via the Yahoo login panel)� and it told me I had an invalid username or password. Assuming I had the wrong password I tried 4 or 5 others that I sometimes use – no luck.
I went to the password retrieval page in Yahoo help, where it asked me if I had ever used a credit card with my yahoo account. I indicated “never” and it told me it didn’t have enough information for me to retrieve my password. Unlucky. After hunting around for ages I found a page that was meant to reset my password for me – and (I assume) send it to the email account I used to set up Flickr. After supplying pertinent details (age, postcode, secret question etc) the page told me my account was locked out due to inactivity.
Now this is where it gets fun… I had successfully (and happily) left my old Flickr account for a few years and then logged back in without issue. Once it went over to Yahoo my account was locked out after a few months.
“OK,” I thought. “I’ll just look this up. They must have a mechanism to unlock these things”. After hunting around for several hours in the quagmire that is Yahoo Help, I still had found nothing. Then I started looking for a way to contact Yahoo support… that took even longer. I finally found a little form and sent an email through describing my plight – I supplied as much info as I could – my account name, what I had tried and the results I had received. The form asked for most of this anyway I think.
OK, I have to admit, they did respond, and within 24 hours which is pretty good considering how many requests they must get.
Yahoo Response 1
The first response I got was an automated spiel asking me to send through my account name, what the problem was, and what I had tried already. Funny, I thought I had done that before. Anyway, I did it again.
Yahoo Response 2
The next email I got was an automated response telling me that if I had forgotten my password I could go to the “retrieve password” page, fill in the form and get my password. I had already tried that form earlier, but just in case they had changed something on my account I tried again. Same result.
I replied politely, thanking them for the response but informing them that their suggested form hadn’t helped.
Yahoo Response 3
The next email I got told me my account may be deactivated (gasp!). It told me that I am welcome to register again.
I responded asking if there was any way to unlock the account, or if I could re-register using the same ID at some time in the future.
Yahoo Response 4
The next email contained exactly the same script as before. My account may have been deactivated, and I am welcome to register again.
Again, I politely replied that I would like to know if my account could ever be unlocked, or if I could re-register with that ID at any time. I indicated that my account may have been locked out due to too many invalid password attempts.
Yahoo Response 5
The next response told me that I should log in and then apparently be able to re-activate my account.
As you can imagine, I was overjoyed – especially considering that for the entire length of this request I had indicated that I had been unable to log in.
Anyway, just in case they had changed something on my account, I tried again. Still no dice. I responded. Again.
Yahoo Response 6
When I responded that I couldn’t actually log in, the only answer I got was a short message, finally maybe typed by a human? “You will need to register under a new ID”.
Thanks Yahoo. Why couldn’t you just have an “email me my password” link, instead of this crap? Why did you have to expire my account at all? Flickr� haven’t deleted my photos, so what advantage do you get from deactivating my account? You certainly don’t free up much space if my photos are still there….
After I hunted around for a while I found some bits and pieces that seemed to indicate that the reason my account had been deactivated was because of a Yahoo email account that expires if you don’t log in enough. The stupid thing is that I don’t use or ever intend to use a Yahoo email account… and you can’t choose not to have one there – when you sign up, you get an email account.
Flickr help indicates that I can swap my Flickr account over to another Yahoo ID, but I have to be logged into the current Yahoo account in order to facilitate the swap over. Nooo.
I hope someone can prove me wrong. I hope there is something I have missed that will help me get access to an account which I have happily used for the last 3 years without incident. But right now I am so put off Flickr that I have switched over to Picasa Web Albums, and I have no intention of going back. sigh
Check out some of my recently uploaded pics if you like.